Features: - MANUFACTURER CENTRE SERVICE*
- Covers Parts and Labour costs
- Replacement where more appropriate
TERMS and CONDITIONS
1. Only applicable to that individual item for which it was purchased and registered to.
2. Covers Manufacturer's Defects Only. It does not cover batteries, normal wear and tear on parts or accessories, non original accessories, digital media, software, any additional accessories.
3. The service contract will be considered void if the equipment has been damaged improper usage as indicated by the manufacturer, or lack of due care such as but not limited to impact, water/liquid, sand, dust, dirt, grit, battery corrosion, unauthorised repair...etc
4. It is the customer's responsibility to notify us as soon as possible with a clear explanation of the problem after a fault is noticed and follow the instructions provided to return the item in the time period specified.
5. If a claim is made for repairs under this service contract, but the service centre deem such repairs to be outside the manufacturer's warranty conditions, a quote will be issued. Any charge for repairs carried out will be guaranteed separately for three (3) months, which will run concurrently and will not affect the continuance of the Service Contract. A quote refused fee may be charged for some cases.
6. While every care is taken, we accept no liability for loss of any recording media contents, accessories not listed on the return list.
What's covered
Covers all mechanical and electrical defects that would normally be covered through the original manufacturer's warranty, unless contrarily stated in the Exclusions section.
This will provide labor and the replacement parts necessary to maintain your covered product in good operating condition.
what's not covered
Unauthorized repairs and/or modifications; vandalism, neglect, abuse, theft, misuse, transportation damage, damage due to environmental or weather conditions; improper use of electrical/power supply; dropped product; covered products with removed or unauthorised altered serial numbers; consumables such as bulbs, filters, batteries, toner, ribbons, drums, developer, or ink cartridges; collision with another object; cosmetic or structural items; damage, warping or rusting of any kind in the housing, case or frame of the covered product or any non-operating part, including plastic or decorative parts; component(s) never covered by a manufacturer's warranty; loss of data or loss of use during the period the product is at a repair facility or otherwise awaiting parts.
CPS is not responsible for any loss of: software, memory, video, or any type of media/content left on or within your unit while being repaired. This Plan does not cover restoration of software, video, memory or any media/content for your covered product. If you're covered product experiences a defect or damage that is excluded from coverage under this section or in the event that no covered defect or damage is found, then you are responsible for all repair costs.
How to make a claim:
Simply send us a new Support message through My Account>Order Centre.
We will provide the most up to date instructions appropriate for your location and model.
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